The present general conditions of purchases of mandala products for the soul, are regulated from the terms and conditions of access and use of www.mandalasparaelalma.com
The products purchased through the Site www.mandalasparaelalma.com will be subject to the conditions of dispatch and delivery chosen by the User and availability on the Site. The information of the place of delivery is the sole responsibility of the User. The terms chosen for the delivery and delivery, are counted since the Offeror Company has validated the purchase and the means of payment used, and will be considered 3 working days for the fulfillment of said term. Orders will be dispatched from the company located in the city of Medellín. Likewise, the products will only be delivered Monday through Friday from 8 am to 5 pm, not including holidays.
After the client delivers the information to the page of the place where the product should arrive, it must verify that the address always has someone to receive such order otherwise the product is available to the carrier; The User acknowledges and accepts that the location data supplied to the soul for the delivery of the products purchased through the Site are true and current. Therefore, the User voluntarily declares that, by providing such data, AUTHORIZES irrevocably the person who, at the time of delivery, is at the address provided by the user, receives the product. By virtue of the above, whoever is at the address indicated by the User and declares in good faith their willingness to receive the products, will act on behalf of the User., Send them to the soul will communicate by mail to the Users the data so that the status of the shipment can be tracked over the Internet. Warning: Mandalas for the soul can not guarantee shipping to some regions where the carrier does not arrive. When this happens, we reserve the right to revoke the orders that are in these conditions, in which case the order will be reversed and the value of the price will be refunded to the client in the shortest possible time.
Mandalas for the soul makes the change of their products as long as it is proven that the products are for manufacturing warranty is valid to communicate to 3044412812 after communication is made the return and the respective change of the product.
In the event that the customer receives a product with characteristics different from that described on the page at the time of purchase, the following procedure must be carried out in order to verify the validity of the claim.
The client must communicate to 3044412812 to make the change of the products or if the case is of confusion with the product is returned the money. Mandalas for the soul has 5 business days to make the change after receiving the information, Once the logistics area receives the required documents and the data is corroborated, proceed to send the Reverse Logistics Guide so that the return is made to choice of the client, the collection of the order will be scheduled.
Once the return process has been carried out, the reordering process will be carried out so that the customer receives the product with the characteristics initially acquired.
Refunds of money for retraction, guarantees or cancellation of order, will be made through a process where the client must communicate directly with mandalas for the soul to return the money through an account where the money can be deposited. Mandalas for the lama will only reimburse the money to the owner of the purchase after the return of the product, once it is approved, the money is refunded.
The products and services offered on the Site can only be paid with the means indicated in each case. The use of credit cards will be subject to the provisions of these Terms and Conditions. In case of contradiction, in the case of bank cards accepted on the Site, the aspects related to these, such as the date of issuance, expiration, quota, blockages, etc., will be governed by the respective Contract of Openness and Use Regulation, such form that the Companies will not have responsibility for any of the indicated aspects. The Site may indicate certain conditions of purchase according to the means of payment used by the user.